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BOOK CLUBS FAQ

What are Scholastic Book Clubs?
Why should schools participate in Book Clubs?
What are Star, Wizard and Ace?
How does a school participate in Scholastic Book Clubs?
Can the school place a second order, or an order after the return-by date?
Can the school use one cheque to pay for more than one order?
Do Bonus Points expire?
Do you accept credit card payments?
Does Scholastic charge shipping and handling fees?
How are the books packed when they are delivered to the school?
How can the school check the progress of their order once they have sent it to Scholastic?
How can the school get the parents involved?
How can the school make ordering easier?
How does a school know how many Bonus Points it has?
How does a school redeem Bonus Points?
How does a school run Scholastic Book Clubs?
How does the classroom teacher keep track of students\' orders?
How does the school place a Book Club order?
How many Bonus Points does the school need to make a redemption?
How many catalogs will Scholastic send to the school?
If I am not attach to an educational institution, can I order directly from Scholastic Book Clubs?
What about returns and refunds?
What are School Bonus Points?
What books and other items can be found in the Book Clubs catalog?
What else does a classroom teacher get from Book Clubs?
What if an ordered book becomes unavailable?
What is the Scholastic 100% Satisfaction Guarantee?
What other professional resources can teachers access through Book Clubs?
What type of schools qualify to participate in Scholastic Book Clubs?
Why should schools participate in Book Clubs?


Q: What are Scholastic Book Clubs?
A:

Scholastic Book Clubs are exclusively school-based clubs that offer teachers and parents an easy way to purchase the best children\'s books and teaching resources at affordable prices.

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Q: Why should schools participate in Book Clubs?
A:

Running Book Clubs is rewarding for students because they would have access to quality children\'s literature at affordable prices and schools get FREE resources with the Scholastic School Bonus Points program!

Book Clubs also:

  • Generate excitement around books and reading
  • Feature the very best imported books from US, UK, Australia, India and others
  • Provide access to books at discounted prices
  • Encourage recreational reading
  • Earn schools valuable Bonus Points to redeem resources needed to enhance the school learning environment
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Q: What are Star, Wizard and Ace?
A:

They are the three clubs that offer books from Preschool to Secondary levels.

  • Star - birth to 6 years old (Preschool level)
  • Wizard - 7 to 12 years old (Primary level)
  • Ace - 13 to 18 years old (Secondary level)

All the clubs have three issues per year with each issue coming out at the beginning of every school term.

In addition, we have a Mid-Term Special issue in March for all age groups and reading levels.

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Q: How does a school participate in Scholastic Book Clubs?
A:

Please call our Customer Service department toll-free at 1300-887-818 and a Book Club coordinator will contact your school.

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Q: Can the school place a second order, or an order after the return-by date?
A:

Additional orders for the current and previous issue of Book Club can be placed after your first order has been sent to Scholastic. Follow the same ordering procedure as for a normal order.

However, if the order comes after the issue’s validity is over, there may be some titles that are no longer available.

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Q: Can the school use one cheque to pay for more than one order?
A:

Yes, teachers (or parents) may use one cheque for all orders placed at the same time. Please include your Scholastic account number.

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Q: Do Bonus Points expire?
A:

Scholastic School Bonus Points does not have an expiry date.

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Q: Do you accept credit card payments?
A:

Yes. Teachers (and parents) may pay using MasterCard and Visa. There is no minimum transaction.

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Q: Does Scholastic charge shipping and handling fees?
A:

We do not charge handling fees on Book Club orders.

There is no surcharge on delivery within Peninsular Malaysia. However, there is a surcharge of 10% for East Malaysia orders for shipping.

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Q: How are the books packed when they are delivered to the school?
A:

All students’ orders are individually packed according to the classrooms for easy distribution by the class teachers.

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Q: How can the school check the progress of their order once they have sent it to Scholastic?
A:

Simply contact Customer Service at 1300-887-818 for full details.

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Q: How can the school get the parents involved?
A:
  • Attach a note to the student catalog reminding parents of the due date for orders.
  • You may want to send a letter home with the first Book Club offer encouraging them to participate.
  • Let parents know how important a home filled with books is for creating a lifelong reader.
  • Keep parents up-to-date on featured books that supplement what you are doing in the classroom.
  • Be sure to remind them, again, about the Book Clubs on Parent-Teacher meetings.
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Q: How can the school make ordering easier?
A:

Here are some terrific tips for making ordering easier:

  • Indicate the due date for students on their student catalog
  • Pin up the poster in the Teacher’s Bulletin in the classroom with the due date written on the space provided.
  • Give students a reminder a few days prior to the due date.
  • Enlist the help of a parent volunteer to organise and send in the orders.
  • Get your students involved! Kids love to help hand out the student catalogs, collect orders and pass out the books. (You\'ll want to handle the money, of course.)
  • The hardest part is keeping track of loose change. Encourage students and their parents to pay by cheque or credit card.
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Q: How does a school know how many Bonus Points it has?
A:

A points balance statement will be given to the school’s nominated points holder four times a year or they can call the Customer Service at 1300-887-818 for a snapshot of their points balance.

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Q: How does a school redeem Bonus Points?
A:

The school’s nominated points holder can redeem Bonus Points in one of the following ways:

There are two ways to make a redemption:

  • Full points redemption using Bonus Points only
  • Fast Track redemption using both Bonus Points and Cash
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Q: How does a school run Scholastic Book Clubs?
A:

It\'s easy! Three  times a year, the school will receive the Book Clubs ordering materials. Each classroom teacher keeps the Teacher\'s Bulletin (cover) and hand out copies of the Book Club student catalog to the students.

Teachers may wish to go over the student catalog in class so students can be directed to particular books that will interest them. Be sure to set a date for students to return their order forms to the classroom teacher. Collect the order forms and money as they are submitted by the students.

Each school will nominate a coordinator who will then consolidate all the classrooms’ orders and submit to Scholastic through the Book Clubs coordinator or by mail or fax.

Each order helps your school increase its School Bonus Points which can be used to equip your school with great resources.

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Q: How does the classroom teacher keep track of students\' orders?
A:

Make sure that each student\'s name is on their order form! Fill up the Classroom Summary sheet and keep the carbon copy for future reference. Collect and tally your students\' orders and submit the students\' order form together with the payment to the Book Clubs coordinator in your school. The coordinator will then consolidate all the classes\' orders and submit to Scholastic.

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Q: How does the school place a Book Club order?
A:

The coordinator can place a Book Club order by mail or fax! The orders should arrive within 4 weeks.  

By Mail
To place an order by mail, send your order and cheques payable to Grolier (M) Sdn Bhd

 Level 7, Plaza First Nationwide,
161 Jalan Tun H. S. Lee,
50000 Kuala Lumpur

By Fax
Fax your orders to 03-2070-1898

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Q: How many Bonus Points does the school need to make a redemption?
A:

The number of Bonus Points required to make a redemption depends on the type resources selected.

Bonus Points have no cash value and cannot be redeemed for cash or used as a credit against your school account.

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Q: How many catalogs will Scholastic send to the school?
A:

Scholastic Book Clubs booklets each contain 20 (Star/Wizard/Ace) or 50 (Wizard/Ace) pieces of student catalogs in one booklet. Depending on the size of your student population, Scholastic will send the necessary catalogs to you at the beginning of each school term. Please indicate:

  • Average number of students in each class
  • Total number of classes
  • Age/School level
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Q: If I am not attach to an educational institution, can I order directly from Scholastic Book Clubs?
A:

Scholastic Book Clubs provide quality books to individual students and also support the reading environment of the classroom. They are only available through schools, learning centers and education institutions.

You can find Scholastic books in all major bookstores.

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Q: What about returns and refunds?
A:

A return or refund might be a solution if:

  • A consignment is damaged in transit
  • A book is misbound or otherwise faulty
  • A purchase turns out to be unsuitable
  • If a child, parent or teacher is not satisfied with a purchase then it can be returned to Scholastic Book Clubs for a refund.
  • A student receives the wrong book

    Please contact our Customer Service at 1300-887-818 for any of the above.
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Q: What are School Bonus Points?
A:

One Bonus Point is rewarded for every RM1 of their school’s orders.

Scholastic School Bonus Points program allows schools to choose the many resources featured in the School Bonus Points catalog that will benefit the school community. They include library resources, early childhood boxsets, teaching resources, bulletin boards, educational software, electrical items and many more.

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Q: What books and other items can be found in the Book Clubs catalog?
A:

Chosen by expert editors, the selections cover a wide variety of formats, genres and themes. They include classics, award winners, recently released titles and books related to other popular children\'s media such as movies and television shows.

Children improve their reading skills BY READING, so providing the books they will WANT to read is a priority.

For reluctant readers, reading practice is encouraged by the inclusion of such items as graphic novels, puzzles, activity packs and games.

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Q: What else does a classroom teacher get from Book Clubs?
A:

Besides the great offer on books and professional resources, classroom teachers are rewarded with a token if their order exceeds a certain amount for each order.

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Q: What if an ordered book becomes unavailable?
A:

If replenishment stock is scheduled to reach Scholastic, the item will be placed on back order. You will be informed of such a situation.

If we are unable to supply a title, we will offer a replacement title.

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Q: What is the Scholastic 100% Satisfaction Guarantee?
A:

If you or your students are not completely satisfied with any Book Club item, simply return it within 14 days for credit or refund-no questions asked.

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Q: What other professional resources can teachers access through Book Clubs?
A:

Each issue will contain a special section called Teacher\'s Store, giving you practical, up-to-date classroom resources at discount prices.

School market restrictions apply to many of the books we offer. This means that we cannot accept orders from home.

Playgroups, home schools, kindergartens, preschools, childcare centers, tuition and learning centres are welcome to run Book Club with Scholastic.

......................................................................................................................................................................................

Q: What type of schools qualify to participate in Scholastic Book Clubs?
A:

School market restrictions apply to many of the books we offer. This means that we cannot accept orders from home.

Playgroups, home schools, kindergartens, preschools, childcare centers, tuition and learning centres are welcome to run Book Club with Scholastic.

......................................................................................................................................................................................

Q: Why should schools participate in Book Clubs?
A:

Running Book Clubs is rewarding for students because they would have access to quality children\'s literature at affordable prices and schools get FREE resources with the Scholastic School Bonus Points program!

Book Clubs also:

  • Generate excitement around books and reading
  • Feature the very best imported books from US, UK, Australia, India and others
  • Provide access to books at discounted prices
  • Encourage recreational reading
  • Earn schools valuable Bonus Points to redeem resources needed to enhance the school learning environment
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